We follow these crucial steps to demonstrate a strong customer service
- Timely response to comments and feedbacks
- Effective and constant monitoring of brand mentions
- An influential approach to consumer digital touchpoints
- Building effective brand credibility
Although brands don’t have the power to control what consumers say about them on social media, it surely is in brand’s control to tackle and respond to it effectively. Our proactive team of “ORM” is provisioned to take care of your online reputation by being proactive and providing your customers with the best service and problem resolution they could ever ask for.
Don’t say anything online that you wouldn’t want plastered on a billboard with your face (or logo) on it.
— Erin Bury